At Probo.pk, we are committed to delivering a seamless shopping experience — from fast shipping to hassle-free returns.
📦 Shipping Policy
Shipping Origin: All orders are dispatched from our warehouse in Lahore, Pakistan.
Shipping Charges:
Free Shipping on orders above Rs. 1,000
Flat Rate Rs. 200 on orders below Rs. 1,000
Promotional Orders may have different delivery charges (see checkout for details)
Estimated Delivery Time:
Lahore: Within 24 hours
Punjab (Other Cities): 24–48 hours
Other Provinces: 78–96 hours
Remote Areas: May take longer due to logistical delays
Tracking Your Order: You’ll receive a tracking number via SMS once your order is dispatched. Use our Track Your Order page to monitor delivery status.
Package Handling Notice: We recommend not opening packages at the time of delivery. Electronic items should be set up according to their manuals. All products are protected under our return policy.
Payment Options:
Cash on Delivery (COD)
Bank Transfer All orders are confirmed via phone prior to shipping and are subject to stock availability.
🔄 Return & Refund Policy – Probo.pk
Probo.pk – Trusted Technology Partner
At Probo.pk, we are committed to providing a seamless and trustworthy shopping experience. This Return & Refund Policy ensures transparency and outlines the procedures for returns, exchanges, and refunds.
Return & Exchange Window
Customers may request a return or exchange within seven (7) days of receiving their order.
✅ Eligibility Criteria
To qualify for a return or exchange, the following conditions must be strictly met:
The product must be unused, in original condition, and returned with all original packaging and tags intact
A valid proof of purchase (order confirmation or invoice) is required
The item must be pre-approved for return — unsolicited returns will not be accepted
Products with damaged or missing packaging are not eligible for return or exchange
Once the item is received, it will undergo a quality inspection.
If the claim is approved, our team will communicate the next steps for exchange or refund.
Processing Timeline: The return process may take 7 to 15 business days, starting from the date we receive the returned product.
Proof for Damaged Item Claims
In case of a damage-related claim, the customer must provide an unboxing video recorded at the time of delivery. This video serves as essential evidence for verification.
Claims without video proof will not be entertained.
Non-Returnable Items
The following items are not eligible for return or exchange:
Perishable goods (e.g., food, flowers)
Customized or personalized products
Personal care and hygiene items (e.g., cosmetics)
Flammable or hazardous materials
Gift cards and clearance or sale items
⚠️ Exclusions & Limitations
The following claims are not covered under our policy:
Damage caused by power surges, short circuits, or electricity fluctuations (considered natural occurrences)
Water-damaged or submerged products
Products with tampered or missing packaging
Any claim without video evidence of unboxing
Note: Delivery charges for both sending and receiving during a return or claim process will be borne by the customer.
Refunds
Upon successful inspection and approval:
Refunds will be processed to the original payment method
Processing times depend on your bank or payment provider
🔁 Exchanges
To exchange a product:
Initiate the standard return process
Once the return is approved, place a new order separately
Need Assistance?
Our customer support team is here to assist you with any queries related to your orders, returns, or product issues.
